Is Your NDIS or Aged Care Organisation Carrying Financial Risk It Cannot See?
Answer eight honest questions. If you say no to three or more, your organisation is likely leaving significant revenue on the table and carrying compliance risk that a generalist accountant will not catch.
Based on 18+ years of CFO experience across NDIS providers and aged care operators. Author of 9 healthcare finance books.
Does your board receive forward-looking financial projections, or just a P&L and balance sheet?
If you answered no:
Boards that only see backward-looking financials cannot govern effectively. They are reacting to problems that happened weeks ago instead of preventing the next one.
Most aged care and NDIS boards we work with have never seen a 13-week cash flow forecast before their first meeting with us.
Read: Board Reporting Template for Aged CareDo you know your AN-ACC classification accuracy rate across all residents?
Aged CareIf you answered no:
If you cannot answer this question with a number, you are almost certainly leaving AN-ACC funding on the table. A 10-15% misclassification rate is common — and it compounds every quarter.
A standard reclassification review across 120 residents typically identifies 10 to 15 funded below their optimal level, recovering $80,000 to $100,000 per year.
Read: AN-ACC Optimisation Aged Care Funding GuideCould your finance team produce a 13-week rolling cash flow forecast tomorrow?
If you answered no:
Without a rolling forecast, you are flying blind on cash. You will not see a liquidity crunch until it is too late to avoid emergency credit drawdowns or delayed payments.
NDIS providers with 45-day payment cycles and aged care operators managing RAD refund obligations need forward cash visibility as a minimum financial control.
Read: NDIS Provider Cash Flow ManagementDo you know your NDIS claim rejection rate — and the dollar value of claims rejected in the last 90 days?
NDISIf you answered no:
The average NDIS provider we audit has a claim rejection rate of 8-15%. Most do not track it. That is revenue you earned, delivered, and then failed to collect.
Claiming integrity is not an admin issue. It is a revenue issue. Every rejected claim is work you performed and will never be paid for.
Read: NDIS Pricing Strategy & Claiming Integrity GuideCan you identify which service lines are profitable and which are losing money?
If you answered no:
If you cannot break down margin by service line, you may be cross-subsidising loss-making services with profitable ones. Growth amplifies the problem — you scale the losses alongside the wins.
Service-line profitability analysis is the single most common gap we find in NDIS and aged care organisations between $5M and $30M revenue.
Read: Service-Line Profitability Analysis GuideAre you pricing at or near the NDIS Price Guide maximum for every eligible support category?
NDISIf you answered no:
Many NDIS providers price below the maximum out of caution or inertia. If you are delivering the support, the price ceiling exists for a reason. Under-pricing is not a competitive advantage — it is a margin leak.
A pricing review against the current NDIS Pricing Arrangements typically recovers 5-12% in additional revenue without changing service delivery.
Read: NDIS Price Guide Financial Strategies for ProvidersDo you have a documented financial plan for the Support at Home reforms?
Aged CareIf you answered no:
The Support at Home program fundamentally changes aged care funding. Organisations without a transition plan will face revenue disruption, cash flow gaps, and pricing uncertainty.
The transition from Home Care Packages to Support at Home requires new pricing models, different cash flow patterns, and updated financial controls.
Read: Support at Home Reform Financial Preparation GuideIf the NDIS Quality and Safeguards Commission or Aged Care Quality and Safety Commission audited your financial systems tomorrow, would you pass?
If you answered no:
Compliance is not optional. Non-compliance penalties can reach $95K+ per breach, and loss of registration is the ceiling. Manual processes and spreadsheet-based systems create audit risk.
We build compliance systems that are audit-ready at all times — not just when an audit is announced.
Read: NDIS Financial SustainabilityHow to Read Your Results
6-8 Yes Answers
Your financial foundations are strong. You may still benefit from a specialist review to catch sector-specific opportunities, but your organisation is well-governed.
3-5 Yes Answers
You have gaps that are almost certainly costing you revenue and creating compliance risk. A 30-minute discovery call will tell you exactly how much.
0-2 Yes Answers
Your organisation is carrying significant financial risk. Revenue leakage, compliance exposure, and cash flow vulnerability are all likely present. This is urgent.
If You Answered No to Three or More, Your Organisation Is Carrying Risk It Cannot See
The discovery call takes 30 minutes. Steven Taylor will tell you exactly what is likely leaking, what it is costing you, and whether a fractional CFO engagement makes financial sense for your organisation. No obligation. No sales pitch. Just the numbers.