What We Found When We Looked Under the Hood
Every one of these organisations believed their finances were under control. The Phase 1 audit told a different story. All case studies are anonymised. The revenue recovery and compliance results are not.
These organisations mirror the profile of our typical client: $5M to $30M revenue, 50 to 200 staff, no CFO on staff, operating in NDIS or aged care. If that sounds like you, your numbers are probably similar. The question is which leakage pattern matches yours.
Client Savings & Funding Captured
Avg Margin Improvement
Clients Served
Compliance Audit Success
Multi-Site NDIS Provider – Revenue Recovery & Claiming Integrity
$14M annual revenue · 160 staff · 4 sites · No CFO on staff
The Challenge
A growing NDIS disability services provider with 4 locations in Greater Sydney was experiencing declining margins despite increasing participant numbers. More participants, less profit — nobody could explain why. The CEO was managing finances alongside operations. Pricing had not been reviewed since registration, claiming processes were inconsistent across sites, and claim rejection rates were unknown. The board received only a basic P&L. No forward-looking projections, no service-line profitability data, no KPI visibility. The Phase 1 audit found the answer in the first two weeks.
Our Approach
- Conducted a full pricing review against the current NDIS Pricing Arrangements and Price Limits, identifying 8% average under-pricing across support categories
- Implemented service-line profitability analysis across all 4 locations, revealing 2 loss-making service lines cross-subsidised by profitable ones
- Redesigned claiming workflows with weekly reconciliation and rejection tracking — built a KPI dashboard showing utilisation, claim rejection rates, and margins by service type
- Built a 13-week rolling cash flow forecast to manage the 45-day NDIS payment cycle and introduced board-ready financial reporting with forward projections
Results Delivered
Margin improvement within 6 months
Reduction in claim rejections
Annual revenue recovered from pricing and claiming fixes
“We had no idea how much revenue was walking out the door. The pricing review alone recovered more than the entire engagement cost. We now have visibility we never had before.”
NFP Aged Care Provider – AN-ACC Funding Optimisation & Board Governance
$14M annual revenue · 120 staff · 2 residential facilities · Volunteer board · No CFO on staff
The Challenge
A not-for-profit aged care provider with two residential facilities was under pressure from every direction — but the real problem was one nobody had measured. Care minutes compliance was creating cost pressure. AN-ACC classifications had not been reviewed since the transition from ACFI. The volunteer board received only backward-looking financials. Bank covenant monitoring was reactive. The CEO was spending 15+ hours per week on financial administration. The Support at Home reforms were approaching with no financial transition plan in place. When we reviewed the AN-ACC classifications, we found something the CEO had not expected.
Our Approach
- Conducted a full AN-ACC classification review across 120 residents — identified 12 residents funded below their optimal level, recovering $90,000 per year in additional funding
- Built a care minutes compliance financial model showing cost impact under different staffing scenarios, enabling proactive workforce planning
- Redesigned board financial reporting: replaced the backward-looking P&L-only pack with a governance-grade report including 13-week cash flow forecasts, AN-ACC funding metrics, and reform readiness indicators
- Developed a 3-year financial model for Support at Home transition planning with scenario analysis for revenue impact and pricing strategy
Results Delivered
Additional AN-ACC funding captured from reclassification
Improvement in care minutes compliance cost efficiency
Board satisfaction with new financial reporting format
“Everyone told us AN-ACC was a threat. Steven showed us it was an opportunity. The board went from anxious to confident. For the first time, we can see what is coming instead of reacting to what already happened.”
NDIS Provider – Financial Systems Overhaul & Audit Readiness
$8M annual revenue · 90 staff · 2 sites · No CFO on staff
The Challenge
An NDIS provider in Adelaide had received a compliance notice from the NDIS Quality and Safeguards Commission. The penalty exposure was $95K+. Loss of registration was on the table. Financial systems were fragmented across spreadsheets, there was no audit trail for claims, and the founder-CEO was spending 20+ hours per week on financial administration. The board had no visibility into compliance status. They had 90 days to fix it. Here is what we did.
Our Approach
- Designed and implemented an integrated financial reporting framework replacing spreadsheet-based systems
- Created claiming integrity protocols with automated reconciliation checkpoints and rejection tracking
- Established monthly financial review cadence with management reporting dashboards and board-ready compliance summaries
- Prepared comprehensive documentation for NDIS Quality and Safeguards Commission audit and coached the leadership team through the process
Results Delivered
Successful audit outcome — compliance notice cleared
Weekly time saved on financial administration
Cost of potential penalties avoided
“Steven did not just help us pass the audit. He built systems that mean we will never be in that position again. The peace of mind is invaluable.”
Allied Health Practice – Cash Flow Turnaround & Growth Strategy
$4.5M annual revenue · 35 staff · 8 clinics
The Challenge
A multi-disciplinary allied health practice in Brisbane had a waiting list of patients but was running out of cash. Strong volumes, chronic cash flow pressure — the numbers did not make sense until we looked at one metric the founders had never tracked. Debtor days were running at 65+. There was no forward cash flow visibility. Growth ambitions were stalled because the founders could not see whether expansion was financially viable.
Our Approach
- Implemented a 13-week rolling cash flow forecast using The CASH Method framework
- Redesigned billing and collection processes to reduce debtor days
- Conducted a full cost structure review identifying non-essential overheads
- Built a financial model for a second location expansion with break-even analysis
Results Delivered
Reduction in debtor days (from 65 to 23)
Annual cost savings identified and implemented
Cash runway improvement from 2 weeks to 3 months
“For the first time in 5 years, I can see exactly where our cash position will be in 3 months. That confidence completely changed how we make decisions.”
Aged Care Operator – Acquisition Due Diligence & Integration
$18M combined post-acquisition · 3 facilities
The Challenge
An established aged care operator in Perth was about to acquire a smaller competitor. On paper, the deal looked straightforward. Under the hood, it was anything but. The target facility had complex AN-ACC funding arrangements, unclear RAD refund liabilities, and the acquirer needed a clear integration financial plan to present to their board and bank. The due diligence uncovered something that would have cost them $800K if they had not looked.
Our Approach
- Led comprehensive financial due diligence including AN-ACC funding analysis of the target facility and RAD refund liability modelling
- Identified $800K in hidden liabilities and $350K in unrealised AN-ACC funding opportunities at the target
- Built a post-acquisition integration financial model with synergy targets and cash flow projections
- Prepared the investment case for board approval and bank financing, including covenant compliance modelling
Results Delivered
Hidden liabilities identified pre-acquisition
Unrealised funding opportunities discovered
Achieved financial integration targets ahead of 24-month plan
“Without Steven's due diligence, we would have overpaid significantly. His sector expertise meant he knew exactly where to look for risks and opportunities.”
Your Organisation Has a Number Like These. You Just Have Not Found It Yet.
Every engagement starts with a 30-minute discovery call. Steven will tell you which of these five case studies most closely matches your situation — and what that typically means in dollar terms. No obligation. No sales pitch. Just the number.
Serving healthcare, NDIS, and aged care organisations across Sydney, Melbourne, Brisbane, Perth, and Adelaide.